I did a little research on Contact Center applications which are based on Lync. What I mean here that application can only work with Lync, the product is not a stand alone Contact Center solution which is integrated to Lync. I will not list and compare features, since everyone can go to the websites and study them. What I will list here is some demo videos which can give you some feeling about the solution. The order of products doesn’t represent the relevance, price or anything, simply listed randomly.
- Aspect Contact 2011 from Aspect
- Clarity Connect from Clarity Consulting
- Contact Expert from Geomant
- prairieFyre Contact Center for Microsoft Lync